Privacy Policy

Shield VPN & AdBlock Pro July 18, 2024

This document details the methods our development team employs to protect, utilize, and gather the personal information of our users ("you"). It specifically addresses the practices associated with our Shield VPN & AdBlock Pro services and does not encompass our website or other products. We emphasize the changing nature of this policy and recommend that you review it frequently. If changes are made, we will inform you via email, in-app messages, or other notifications, provided you have agreed to receive such updates.

DATA WE DO NOT COLLECT

We prioritize transparency about the data we do not gather. Significantly, we do not track or store any details about your activities while using the VPN, including the apps, services, or websites you visit. We also do not retain records of your original IP address or the IP address of the VPN server, and we do not log DNS queries.

DATA WE COLLECT

At Shield VPN & AdBlock Pro, the privacy and security of our users are paramount. We are dedicated to being forthright about the data we collect, as this transparency is essential for fostering trust. Below is an explanation of the types of data we collect, providing insight into what is gathered, how it is collected, and the reasons for its collection.

USER ACCOUNT INFORMATION

Registration Date: Automatically recorded at the time of your registration (e.g., 2018/09/01).

Subscription Information: Details including the length of your subscription, automatically recorded at the time of purchase (e.g., 2018/09/01 - 2018/10/01).

This information is collected primarily to offer you customer support.

COLLECTION OF DEVICE AND APP USAGE DATA

Each time you open the Shield VPN & AdBlock Pro app, we record specific information such as your operating system version (e.g., iOS 11.3.1-10,000,000) and the app version you are using (e.g., Version 6.1_132_432908b). We also monitor daily user activity (e.g., 2018/09/01-19,000,000) and analyze user geodemographic data provided by the App Store and Google Play Store (e.g., US-100,000,000). This data helps us understand user behavior, influence product development, and enhance both user satisfaction and app functionality.

VPN USAGE DETAILS

Each time you connect using our VPN, we automatically detect the server's location (e.g., US-California server 1) and record the time of connection (e.g., Connected@15:30 2018/05/15). We also log any connection errors (e.g., Error_Userdoesnotallowconfiguration) and the type of network used during the session (e.g., 4G), which is collected via an analytics provider. This information is essential for diagnosing issues and improving our VPN service's quality. We ensure your privacy by deleting this data from our systems after 96 hours.

ADDITIONAL DATA COLLECTION

We collect data on app crashes and user interactions within the Shield VPN & AdBlock Pro app to evaluate performance and user engagement with features. Additionally, we gather advertising identifiers, such as iOS's IDFA or Android's advertising ID, which are critical for evaluating our app's functionality and supporting our free VPN service. We assure you that this information is not shared with third-party advertisers.

For further information about our analytics partners:

AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy

Facebook: https://business.facebook.com/ privacy/explanation

Appsflyer: https://www.appsflyer.com/ product/data-privacy/

COMMITMENT TO PROTECTING YOUR PRIVACY

Protecting your personal information is our top priority, and we have implemented strict security measures to ensure its safety:

Access to sensitive information is restricted to essential personnel and is limited to what is necessary for their job functions.

VPN usage data is deleted from our systems 96 hours after collection.

Our privacy team diligently updates our policies to stay aligned with evolving laws and standards, ensuring the highest level of data protection.

If you have any privacy-related inquiries, please reach out to support@shieldvpn-pro.com, and we promise to respond within 48 hours.

POLICY ON COOKIE USE

We employ cookies to enhance the functionality of our website and your experience in the following ways:

Session cookies store your preferences and login details.

We utilize Google Analytics to monitor our website's performance and assess our marketing efforts. For details on how Google Analytics handles data, please visit their privacy policy here: https://policies.google.com/technologies/types.

COMPLIANCE WITH GDPR

Under the General Data Protection Regulation (GDPR), individuals within its scope are entitled to several rights, including:

Being informed about the data collected by Shield VPN & AdBlock Pro, as detailed in this policy.

Receiving a copy of their data within 30 days.

Correcting any incorrect or incomplete personal information.

Requesting the deletion of their data, except where legal obligations require retention, such as for tax purposes.

Pausing the processing of their data.

Obtaining their data in a standardized format within 40 days.

Objecting to the processing of their personal data and being informed about any profiling or automated decision-making processes.

UPDATES TO THE SHIELD VPN & ADBLOCK PRO PRIVACY POLICY

Stay updated on any changes to this policy, which may occur periodically. Check this page regularly for the latest updates. Changes will be communicated through our service, noting the date of the last update. Your continued use of our service after updates reflects your agreement to the new terms. If changes significantly affect your rights or obligations, we will inform you in advance, possibly through an announcement on our service, direct communication, or other suitable methods.

GET IN TOUCH

For questions regarding our Privacy Policy, please contact us at support@shieldvpn-pro.com.